Shipping & Returns
Shipping Policy
We ship 48 hours after receiving orders. Priority Mail USPS service, included tracking and insurance.
Free USA shipping is included in orders over $50.
Estimated arrival between 2-5 days. Please provide your email to send you updated information about status of your order and tracking information. Shipping is flat rate for all orders, we charge $7 per each shipment.
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International customers we ship also flat rate worldwide for $20 , items must be under 3 pounds, we use Pirate Ship and Asendia , we will provide you a tracking number, service is convenient priced but not fast, expect arrival in 3 weeks. We declare true value of the merchandise, so be informed of the import customs fees of your country before ordering.
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All our jewels come in gift boxes ready for gift giving, a postcard or thank you card is included, explains our mission and ecofriendly mediums .
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All our necklaces also have our signature bead, a button in tagua nut with the elephant engraved holding the tagua palm leaf, this works as a certificate of authenticity, identifing our work from other fair trade brands.
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If you need an attached birthday or Christmas card, with a personalized note , do not hesitate to leave us a message in the contact form or to our email: info@allietaguajewelry.com right after your purchase setting your order.
Return & Exchange Policy
We put heart and soul in our designs, descriptions,packaging and shipping. But if you think an item was misrepresented or does not meet your expectations and decide to return it to us, please contact us as soon as you get the item. We will issue a refund after receiving the item.