FAQ

Avoid prolonged sun exposure, store your jewels in a dry place in wooden or plastic jewelry box, do not submerge your jewels in water or enter in the sauna or swimning pool with your organic jewels. Take off the tagua ring when washing your hands. A cotton cloth with some beewax will do the trick to restore the shine and clean the jewel from perfums, lotions or sun protectors. When traveLing use plastic containers to protect your jewels from handling and store your tagua jewels in the carry on. Need more tips? Go to our Blog section to read and article about tagua nut jewels care.

We ship every 48 hours, the handling in our shipping is 2 days. Free shipping is offered in USA orders $50 and up. We ship by Priority Mail in USA and estimate arrival is 2-4 days for USA order and 3 weeks for rest of the world . Our Shipping Services are United States Post Office for USA and for international orders Pirate Ship with Asendia, either USPS or UPS that allows us to offer you the most affordable and reliable shipping options on the market. Please provide your email during check out, so we can send you an email with the tracking number, and you can check the progress of your order and delivery day.

Newsletter or VIP subscriber can expect 1 newsletter per month informing about coupons codes and promotions, secret sales only for VIP members; tips about sustainable living and first notification about new releases of our limited edition jewelry. We treat you as part of our family , so probably you will heard what I am doing or creating each month and in what art shows, community events, or festivals or museums we are showcasing. If you live close by, I encourage to visit me in person, behind this website there is a human creating your beautiful jewelry. Your information is confidential and only for our use, we don't sell or share our email list.

No, you don't need to paid for gift wrap. All our jewels come in ecofriendly jewelry boxes, gift wrapped with recycled materials and filling and ready for gift giving. Included are also a Postcard explaining our organic medium and social mission and a Thank you, card signed by the artist for our customers. If you need a Birthday card o Cristmas Card to be attached to your order with an special written note, please contact us trought the Contact Form in our site and we will pleased to help you with not extra charge. Unparallel Customer service is our first priority. Happy customers are loyal customers!

Yes you can, only fill the "shipping to" information with a different address information than your billing address and with the recipient name . If you need an extra card added either Birthday or Christmas or a blank card personalized with your message, please contact us trought the Contact form or to our emal info@allietaguajewelry.com, and let us know which message we need to handwrite. We are here to serve you

Yes, we offer gift cards from $30 to $100 in the Gift Card section of our menu. This is the best option for a last minute gifts, specially in Christmas busy times when you are not sure if the postal office is going to deliver right on time. Just click our section "Other" in our menu, the gift card is there. First select the gift card amount, second select the recipient and input your friend's email and third hit purchase, only easy 3 steps and voila you are done with your Christmas Shopping!. Everything is easier when is 100% virtual, the gift card will be send to your friend's email inbox in your name or as a text message to the mobile phone. You will be also able to print the card and send it by regular mail , or if you prefer to put a physical gift card under the christmas tree.

We do not have a physical store, but we have many shops that carry our line, contact me and I will direct you to our closer retailer. Check our Events page to be updated in which city we will be showingsoon in person, either in CA, NV or AZ. Who knows, maybe we will be showing close to your home pretty soon.

Yes we do wholesale trough Faire , click in Wholesale Shoppers section in this site menu to be directed or linked to my shop in Faire Marketplace. First time customers will have up to 60 days credit with Faire and free shipping for 1 year.

Yes we do, subscribe to our VIP club and you will receive a welcome mail with your first coupon. Also check often the business profile we have in Google "Organic jewelry by Allie" is constantly updated with new products releases, sales and promotions running trought the site. Join our Loyalty Program and you will accumulate points, the more you shop,the more discounts you will get in return,